Visibility
Tracking Agent
Carrier statuses translated into one vocabulary, with predicted position through the linehaul segments no carrier API exposes. RSA XB TrackingBridge cut "where is my shipment" contacts by 80% and took unexplained-shipment inquiries from 15% to 2%.
- E-commerce shipper
- 3PL
- Freight forwarder
- Enterprise shipper
- Reduction in "where is my shipment" contacts
80%
Reduction in "where is my shipment" contacts
Against hundreds of daily calls on the same shipment volume
- Shipments escalated as unaccounted for
15% → 2%
Shipments escalated as unaccounted for
The same lanes before linehaul segments were made visible
- Longest gap between meaningful status updates
Weeks → hours
Longest gap between meaningful status updates
Replacing a static "In Transit" that could persist for weeks
What it does
- Cross-Carrier Status Normalisation
- Linehaul Position Modelling
- Quiet Versus Stuck
- One Journey From Many Handovers
- Branded Tracking Without Carrier Variance
- Answering Before the Customer Asks
Runs on XB TrackingBridge
Works with Pre-Alert Agent, Clearance Agent, Routing Agent, Address Validation Agent, Freight Quote Agent and Billing Reconciliation Agent.
See the Tracking Agent on your own data
Tell us your lanes and volumes. We will run it against a sample of your real files.