Case studies
What we have built, and what it returned.
Work delivered inside logistics and supply chain operations: what changed, what it took, and what we measured.
XB ClearanceFlowNo engineers. Mailbox connected. First declaration in 4 minutes
Same ops team. 3× the customers. One Microsoft 365 inbox — live the morning after signup, 27 client companies from a single account.
15 minFrom mailbox connection to first value
XB AddressIQ78% → 84% first-attempt. No room full of callers
First-attempt delivery across its GCC lanes moved six points — within a point of rivals who buy that outcome with an outsourced calling team, and with nobody phoning anyone.
+6 ptsFirst-attempt delivery rate
Workflow automationSame team, three times the customer volume
AI agents built around the operator's own workflows. Information moves itself, follow-up runs automatically, and routine questions are answered from operational data.
3xCustomer volume the same team handles
Rapid implementationA full system stood up in six weeks, not a capital programme
Requirements read from what people actually do, functionality tested against real systems before anyone paid for it, and setup done with AI support instead of a vendor backlog.
6 weeksFrom start to a full system running
AI trainingExecutives who build their own tools. Teams that use AI on their own work
Programmes for executives, teams and departments, and operations, each built around the participants' own systems and where their time actually goes. Delivered personally by the founders.
3Programme tracks
Operational email automationOperational inboxes read, classified and drafted by AI. The team reviews instead of typing
Bookings, tracking requests and queries arrive in shared inboxes all day. An agent now reads each message, classifies it, pulls the answer from operational data and drafts the reply. People approve, and handle what is genuinely new.
3Inbox categories automated
CRMA CRM the sales team actually keeps current
Voice updates from the road become structured CRM records. Before every meeting, an AI-assembled briefing pulls the full relationship history, from the CRM and from the operation, onto one page.
VoiceHow reps update accounts from the road
MiddlewareNew partner integrations in days, not projects
A middleware layer connects the operator's core systems and translates for partner systems that were never standardised, so data moves between them without anyone rekeying it.
DaysTime to connect a new partner system
Compliance automationAudit-ready all year, not once a year
Controls and SOPs are tracked continuously. ISO and SOC 2 evidence is collected and kept current by the system itself, so the audit is a read-out rather than a scramble.
ContinuousHow often controls are checked
Warehouse system augmentationActivity captured is activity billed
Custom screens and workflows built on top of the core warehouse management system in days, capturing the work the standard configuration misses, so it can be billed.
DaysTime to build a new screen or workflow
Carrier EngineOne connection for customers and partners. The right carrier and rate on every parcel
A carrier engine with AI at the centre connects a logistics operator's customers and partners for parcel orders. It selects the carrier dynamically on weight, volume and destination, validates addresses with AI, and handles events with AI.
Per parcelCarrier and rate selection